Refund & Cancellation Policy

Every account starts with a limited number of free generation credits and no payment method is required. We strongly encourage you to use your free credits to evaluate output quality before subscribing to Pro.

• The Pro plan is $9.99 per month, charged in US dollars to the payment method on file.
• Subscriptions renew automatically on the same calendar day each month until cancelled.
• A renewal reminder is not required by law for monthly plans, but we send a receipt for every charge.

You may cancel at any time from your account billing settings, or by emailing info@adblum.com from the address on your account. Cancellation stops all future charges. Your Pro access continues until the end of the billing period you already paid for, and the account then reverts to the free tier. There are no cancellation fees.

Because access to the service and its output is immediate, subscription fees are generally non-refundable. We will, however, issue a refund in these cases:

• First-time Pro charge: a full refund within seven (7) (calendar) days of your first Pro payment, provided you have generated no more than three (3) ad packages during that billing period.
• Duplicate or accidental charge: a full refund of any duplicate transaction.
• Failure to deliver: a full or prorated refund where a verified platform outage or defect prevented you from generating for a substantial part of the billing period and our team could not resolve it.
• Unauthorized charge: a full refund where a charge is confirmed to be fraudulent or unauthorized.

• Partial or unused portions of a billing period after cancellation.
• Renewal charges where you forgot to cancel before the renewal date, outside the cases listed in Section 4.
• Dissatisfaction with creative output where the service functioned as described. AI output is subjective, and the free trial exists to let you evaluate it first.
• Accounts terminated for violation of our Terms of Service or acceptable use rules.
• Results-based claims, such as an ad not performing, since AdBlum does not guarantee sales, reach or engagement.

Email info@adblum.com from the email address on your account with the subject line "Refund request", including the charge date, the amount and a brief reason. We acknowledge requests within two (2) business days and make a decision within five (5) business days. Approved refunds are returned to the original payment method and typically appear within five to ten (5-10) business days, depending on your bank or card issuer.

Please contact us before filing a chargeback — most issues are resolved quickly and directly. Accounts with an open chargeback may be suspended until the dispute is closed.

If we change subscription pricing, existing subscribers receive at least thirty (30) days' notice and may cancel before the new price applies. Questions about this policy: AdBlum LLC, 651 North Broad Street, Suite 20, Middletown, DE 19709 — info@adblum.com — EIN 61-2155389.